Capitalized terms used herein but not defined shall have the meanings ascribed to such terms in the Terms of Use for the Johnson & Johnson Health Partner Website.

This Privacy Policy is designed to tell you about our practices regarding the collection, use, and disclosure of information that Johnson & Johnson Health and Wellness Solutions (“JJHWS,” “we” or “us”) or its third party service providers collect through this Website. Data collected through your use of the Website is governed by this Privacy Policy. Please be sure to read this entire Privacy Policy before using the Website.

By accessing or using this Website, you consent to the terms and conditions of this Privacy Policy. We may modify or update this Privacy Policy at any time effective upon its posting. Your continued use of this Website constitutes your acceptance to this Privacy Policy and any modifications or updates. This Privacy Policy is incorporated into, and is subject to, the Terms of Use.

Information Collection

We may automatically collect information regarding your interaction with, and use of, the Website. Information we may collect includes, but is not limited to, device identifier and hardware information, IP address, browser type and language, cookie information, system type, and other information about your interactions with JJHWS.

Passive Information Collection and Use

As you navigate around the Website, certain information can be passively collected (that is, gathered without your actively providing the information), using various technologies. We and our third party service providers passively collect and use information in a variety of ways, including:

Through your browser: Certain information is collected by most Websites or browsers, such as your Media Access Control (MAC) address, screen resolution, operating system version, Internet browser type and version, and your Device type and identifier, as applicable.

Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Website pages and HTML-formatted e-mail messages to, among other things, track the actions of Website users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Website usage and response rates.

Online behavioral advertising: The use of cookies, pixel tags, web beacons, clear GIFs, or other similar technologies allows our third-party vendors to deliver advertisements about our products and services when you visit the Website or other web properties across the Internet. These vendors may place pixel tags, web beacons, clear GIFs, or similar technologies on the Website or other web properties, and also place or recognize third-party cookies when you visit the Website or other web properties. They may use information about your visits to the Website or other web properties to provide advertisements about goods and services that may be of interest to you.

IP Address: Your IP Address is a number that is automatically assigned to the Device that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Website, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many Websites. We use IP Addresses for purposes such as calculating Website usage levels, helping diagnose server problems, and administering the Website.

Device Information: We may collect information about your Device, such as a unique device identifier.

How we Use and Disclose Your Information

We use and disclose information you provide to us as described to you at the point of collection.

We also use information from or about you:

  • To respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail alerts;
  • To send you important information regarding our relationship with you or regarding the Website, changes to our terms, conditions and policies and/or other administrative information;
  • We may also use your contact information to send you material about our or your sponsor’s other Programs and products. We may also send you invitations to participate in research studies, such as to develop, evaluate, and update our or your sponsor’s Programs.
  • We will not sell or otherwise give information about you to third parties for their marketing purposes.
  • If this program is provided to you by your sponsor (i.e., your health plan, or healthcare provider).,We may provide all information about you and your participation in the Programs and your use of the Website, including information you disclose to Us about more sensitive topics, if you have provided that information to us). Please refer to your sponsor’s policies regarding its use of your information.
  • For our business purposes, such as data analysis, audit, developing new products or Websites, enhancing and improving our Website and identifying the usage behavior and trends of the Website.
  • To our third party service providers who provide services such as website hosting, data analytics that support our products, mobile application hosting, infrastructure provision, IT services, customer service, e-mail delivery services, auditing services, in order to enable them to provide services.

Some areas of the Website may require you to submit information in order for you to benefit from the specified features or to participate in a particular activity. We will inform you when information is required. The intent of collecting this information is to enhance, customize, and personalize your experience with the Website. We may also analyze user behavior and trends within the Website.

JJHWS may create de-identified, statistical, and aggregate data results for research purposes and for reporting to other organizations, including your sponsor (i.e., health plan, or healthcare provider). This data reported will not contain personal identifiers and will not identify individual participants

We may also use information about you to improve the content of the Website and for our analysis. As you use the Website, your browser and other Devices communicate with the servers involved to coordinate the interactivity and content that you request. Those servers (which include those operated by us keep records of your interactivity and requests for services and content to assist us in managing and improving the utility of the Website.

In addition, we use and disclose information collected through the Website as we believe to be necessary or appropriate: (a) as permitted by applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We will not sell or otherwise give information about you to other parties for their marketing purposes.

Personal Data

Certain information, including information you may consider personal to you may be stored locally on your Device. Please consult your Device’s documentation on how to manage local storage and how to apply appropriate security controls to the Device for the protection of such information. Information or data that is stored on the Device is your responsibility and may not be retrievable in the event that your Device is lost or inoperable.

For Application Users Only

There are several main functions within the Licensed Application. One is the “My Care Partner” feature. “My Care Partner” gives you the ability to assign an individual as your care partner. That person will receive e-mail communications from us discussing the hurdles you may be facing and ways to potentially support you along your recovery journey. You will be asked to identify that person within the application and provide an email address so that we can reach out to them regarding your journey. They will receive up to 6 emails. The types of information they will receive are: information/educational content and updates around the timing of your surgery. They will not receive any of your personal information.

At any point you can disconnect /stop the self-assigned care partner from receiving messages using the Account section in the application, going to My Care Partner (under Permissions), and choosing Change Care Partner. Adding a new care partner will remove your current care partner. A “Frequently Asked Questions” section is accessible. The “My Care Partner newsletter” is not a substitute for your health care provider. “My Care Partner” can only provide educational information related to you and your care partner. Always contact your health care provider for answers to your health-related questions.

Third Party Sites and Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any Websites), that is available through the Website or to which this Website frames or contains references or links not operated or controlled by us (the “Third Party Services”). The policies and procedures we described here do not apply to the Third Party Services. The availability of, or inclusion of links to, any such site or web property on the Website does not imply our review or endorsement of the Third Party Services. We suggest contacting those sites or web properties directly for information on their privacy policies.

One Third Party Service is the Apple® HealthKit, the Apple® health application that stores, and provides a dashboard for, users’ health and fitness data. With your consent, we may access certain data from your Apple® HealthKit account, if you maintain one.


We take reasonable steps to protect information about you in our possession and control, such as information associated with the Website and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Unfortunately, no Internet transmission is ever completely secure or error-free. In particular, email sent between you and us may not be secure. Therefore, you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal data to us via the Internet. You are entirely responsible for maintaining the confidentiality of your Device password. You are solely responsible for the protection and any use of the Website on your Device.

Updates to this Privacy Policy

The Services we offer may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. Accordingly, we reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this Privacy Policy periodically, and especially before you provide any personal data. This Privacy Policy was last updated on the date indicated below. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Website. Your continued use of the Services and the Website after any changes or revisions to this Privacy Policy shall indicate your acceptance and agreement with the terms of such revised Privacy Policy.

Cross-Border Transfer

The information collected by us with respect to your usage of the Website may be stored and processed in any country where we have facilities or service providers, and by using the Website or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country.

Sensitive Information

We ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Website or otherwise to us.

Use of Website by Minors

Our Website is not intended for use by anyone under the age of 18.

Contacting Us

If you have any questions or concerns with respect to this Privacy Policy, the Terms of Use or the Website, you may contact a JJHWS representative at:

Client Services

Johnson & Johnson Health and Wellness Solutions, Inc.

One Johnson & Johnson Plaza

Atrium 7

New Brunswick, New Jersey 08933

This Privacy Policy was last revised on September 19, 2016.

Revision: HPK-W-16-2